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New support ticket
Check ticket status
SportID for Newbies
For New Users
How can I start using SportID?
SportID for a Service provider
Creating an account
I finished the service provider's account, but cannot search it?
Add and sell services
How to use the SportID cashier system?
Where can I see the history of sold services?
Can there be any changes made to the transactions later?
Withdrawals and invoices
API and integration
How to activate API, add/change the codes of the service in the SportID system (Moby, CompuCash)?
SportID for an Employer
Employees and compensations
How can I add employees?
How to change the employees’ credit?
How can I set the categories of services that will be compensated in the Sport ID system?
How can I create a compensation plan?
How can I change the company’s compensation plan?
See all 8 articles
How is the service fee set up?
When does a company receive an invoice about the usage of services in the SportID system?
Adding money to the company’s account and setting the prepayment invoice to the company’s email
Does SportID send a separate invoice about the service fee?
Can I add another company and get a separate invoice for it?
See all 6 articles
How does the compensation for receipts work?
Transactions and reports
How can I see the history of the employees compensation transactions?
Can the compensation also be used by friends and family?
I want that the employees can participate in the events 100% on the company's expenses and that the money wouldn't be taken from the employee's sports compensation.
Why we don't offer phone support
SportID for a Regular user
How can I delete my account?
How can I change my email in the SportID system?
Why hasn't the SportID account information made it to me, although the employer has registered me?
What is my username?
How can I see my account's transaction history?
See all 6 articles
Join your company
I'm added to the company SportID group, but the company's balance is 0€. What to do?
How can I find my employer in SportID and join?
I'm invited to join the employer group. How do I accept an invitation?
Personal account/Company account
If I'm deleted from the company group, does my personal account still exist? What will happen to my tickets?
How can I use my money that's on my SportID account?
Where can I see what categories are compensated for me?
Why I can't purchase all services from SportID?
How can I add money to my personal account?
How to recognise services with tax exemption in the SportID system?
See all 9 articles
How do checks pay off?
What if the desired service provider is not on the list?