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New support ticket
Check ticket status
SportID for Newbies
For New Users
SportID for a Service provider
Creating an account, setting it up and editing
How to create the service provider account in the SportID system? What are the joining terms?
How to add and edit services and service groups?
How long are the tickets active for using?
I created the service provider's account, but cannot search it?
How to choose and change the service provider's plan?
See all 8 articles
How to use the SportID cashier system?
Why I won't receive the personal information of the customer and can I get to know who bought the ticket?
Where can I see the history of services sold?
What does it mean if the service is only partly compensated?
What can I do if I make a mistake in using cashier system?
See all 9 articles
What does the "VAT (%)" row mean in service group settings and what should I enter there?
When does my service group belong to Estonia's tax exemption?
Withdrawals, service fees, API and integration
How can I withdraw money to my company's bank account and what are the service fees?
How to activate API, add/change the codes of the service in the SportID system (Moby, CompuCash)?
Using the system
Why cannot I call on SportID?
Bonuses in different service providers' plans
Changing the order of service groups
Monthly and quarterly campaigns/sales
Adding photos and videos about the services on service provider's main page
Adding profile photo and cover photo
See all 6 articles
SportID for an Employer
Employees and compensations
How can I add employees?
How to change the employees’ compensation?
Can I add another company and get a separate invoice for it?
How can I set the categories of services that will be compensated in the Sport ID system?
How can I create a compensation plan?
See all 9 articles
How is the service fee set up?
When does a company receive an invoice about the usage of services in the SportID system?
Adding money to the company’s account and setting the prepayment invoice to the company’s email
Cannot download invoices from SportID with Chrome
How does the compensation for receipts work?
Transactions and reports
How can I see the history of the employees compensation transactions?
Can the compensation also be used by friends and family?
I want that the employees can participate in the events 100% on the company's expenses and that the money wouldn't be taken from the employee's sports compensation.
Why we don't offer phone support?
SportID for a Regular user
Username- what is it and how can I change it?
Why hasn't the SportID account information made it to me, although the employer has registered me?
How can I delete my account?
How can I see my account's transaction history?
Join your company
I'm added to the company SportID group, but the company's balance is 0€. What to do?
How can I find my employer in SportID and join?
I'm invited to join the employer group. How do I accept an invitation?
Personal account/Company account
How can I use my money that's on my SportID account?
Where can I see what categories are compensated for me?
Why I can't purchase all services from SportID?
How to recognise services with tax exemption in the SportID system?
How can I add money to my personal account?
See all 11 articles
How do checks pay off?
What if the desired service provider is not on the list?