The letter could have gone to spam or the server could have blocked it.
In case that happens, go to SportID's homepage.
Click on "My SportID" and choose "Forgot password?".
From there you can order a new password for your email.
NB! Make sure you use the same email address that your employer or you created the account for.
NB! If the link still hasn't made it to your inbox, ask for help from firstname.lastname@example.org or in the chat.