We are happy to support our customers at any time. Our aim is to give quality and in-depth answers to all of requests so we decided to keep our support online for a few reasons:
- Better way to observe your transactions and other account details.
- We frequently ask you to send us screenshots, and links to help us see what you’re seeing. We can also send you screenshots and videos to guide you in the right direction.
- It's faster. We can quickly get to the bottom of your questions without putting you on hold.
- Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.