SportID believes it is important to protect our users' privacy and handle data with care. 

Therefore service providers won't be receiving letters/e-mails that include customer's personal information such as: name, personal identification code and the ticket number. 

Service provider is able to see purchased tickets in the menu "Sales & Services" -- "Active tickets", but there is not displayed the personal information.

SportID finds it important that Your SportID service provider's account's information would state clearly how the customer should act after the ticket purchase. 

In order to make customers contact You after the purchase we would ask You to do following: 

  • Log in as a service provider
  • Click on "Sales & Services" -- "Points of sale" and then click on the button "Edit POS"
  • Please add that sentence into the Point of sale info box:

After the ticket purchase from SportID please send your ticket number on email: *Your email address*

It's necessary because it makes the customer contact You quite soon after the purchase and agree on the service time. Then You get to know the customer and ask additional questions and personal information (name, personal identification code and ticket number) if necessary. The information is necessary in order to activate the purchased ticket in Your cashier.  

If You are selling tickets only at the point from the cashier (customers are not able to buy tickets themselves) then just do as You did before

If You already have that information displayed on Your service provider's profile (how to act after the purchase) then anything won't change. 

If you still have some issues with people not contacting you in right time then we also recommend adding the sentence into the description box under the service groups settings.